Help & Frequently Asked Questions

Searching for whisky on WannaWhisky

How do I search for whisky on WannaWhisky?

Browse & Filter: Explore our complete catalogue and refine your search using filters like distillery, region, stated age, type, or price range.

Search Bar: Looking for something specific? Use the search bar at the top to find bottles by name, distillery, or series.

Ask Scottie: Can’t find what you’re looking for? Your Bottle Buddy can recommend bottles based on your preferences. Scottie can be found in the bottom right corner.
How do I filter search results for specific listings?

Sorting: Use the dropdown menu in the top right to sort by price (high to low / low to high), newest listings (or relevance?).

Filtering: The filter panel on the left allows you to narrow down results by for example distillery, region, stated age, type, or price range.

Buying Whisky

General

How can I buy a whisky on WannaWhisky?

Register an account, complete basic onboarding and verification, then browse listings. Click the Buy button or Suggest a Price button and follow the offer request flow. When the seller and you agree on price and shipping, you pay via WannaWhisky’s Buyer Protection (escrow). Funds are held securely until delivery is confirmed.
How do offers and price suggestions work?
What determines the total price of a whisky?
The total price consists of:

Agreed purchase price: The amount you and the seller agree upon

Buyer’s commission: 3% to cover Buyer Protection, secure payment processing, and platform costs

Shipping costs: Calculated by the seller based on your delivery address

Example: A €200 bid on a bottle = €200 (bottle) + €6 (Buyer Protection) + shipping
Do I need to register with WannaWhisky before making a purchase?
Who is my contract partner when buying a whisky?
How can I pay for an item?

Payment methods available for a listing are shown during checkout. Payments use secure, industry-standard providers; funds are held in escrow until delivery confirmation.

Currently, WannaWhisky enables iDeal and Bancontact. Bank transfers, credit cards, and PayPal are not available.
What should I do if the seller doesn't respond to my inquiry?
Where can I report suspicions about an item's authenticity?
How can I recognize counterfeits?
How can I contact the seller?

Payment

Which payment methods are available?

Payment methods available for a listing are shown during checkout. Payments use secure, industry-standard providers; funds are held in escrow until delivery confirmation.

Currently, WannaWhisky enables iDeal and Bancontact. Bank transfers, credit cards, and PayPal are not available.
How can I pay for an order using an escrow service?

Refunds and Returns

What is the return policy?

If a covered issue is validated through our dispute process (e.g., item not delivered, item materially not as described), the escrowed purchase price and shipping costs are refunded to the buyer. The Buyer Protection fee is not refundable. Follow the dispute steps in your order area and provide requested evidence (photos, tracking, correspondence).
What should I do if I want to return an item?
What evidence should I provide for a dispute?
Who pays the return shipping costs?
When will I receive my refund?

Buyer Protection

General

How long is WannaWhisky Buyer Protection valid?
What is WannaWhisky Buyer Protection?
How much does Buyer Protection cost?
What does WannaWhisky Buyer Protection cover?

Buyer Protection ensures either (1) you receive the bottle you ordered, or (2) your purchase amount (and shipping cost) is refunded if a covered issue is validated. Terms apply: the Buyer Protection fee is non-refundable and is not included in refunds. See our Buyer Protection terms for full details.
Does Buyer Protection come with any special warranty?
Will I receive a refund if I return a purchase?

My WannaWhisky Account

General

Why should I create a WannaWhisky account?
How do I edit my personal information?
How can I change my password?
How can I delete my WannaWhisky user account?
Why should I communicate with buyers and sellers on WannaWhisky?

Selling as a Private Seller

General

How much does it cost to sell on WannaWhisky?
How long will my listing be online?
How many listings can private sellers publish?
Can I sell my entire collection as a private collector?

Listing Items

How do I create a whisky listing?

Register, verify your account, then use the Create listing form. Include clear photos, accurate details (bottler, bottling year, ABV, cask number if known), condition grade, and honest descriptions. Follow our photo and packaging guidelines to improve buyer confidence.
What should I enter as the whisky's condition?
How can I figure out what my whisky is worth?
How do I edit or delete listings?

Sales

How exactly does the sales process work?
I have concerns about a buyer's trustworthiness. What should I do?
Why am I not shown the prospective buyer's email address?
When is the commission or platform fee due?
What happens to the platform fee if no sale takes place?
How do I safely send my whisky?

Help & Frequently Asked Questions

Searching for whisky on WannaWhisky

Buying Whisky

General

Shipping

Purchasing from private sellers

Purchasing from businesses

Purchasing whisky from abroad

Payment

Refunds and Returns

Buyer Protection

General

My WannaWhisky Account

General

Selling as a Private Seller

General

Listing Items

Sales

Selling Whisky Commercially

General

Other

Data Privacy

Buy on WannaWhisky

Sell on WannaWhisky

About WannaWhisky

Support

Preferences

Payment Methods