Help & Frequently Asked Questions

Browse & Filter: Explore our complete catalogue and refine your search using filters like distillery, region, stated age, type, or price range.

Search Bar: Looking for something specific? Use the search bar at the top to find bottles by name, distillery, or series.

Browse by origin: every listing is filed under its distillery, bottler, country and whisky type, so you can start from any of those and work down to a specific bottle.

Sorting: Use the dropdown menu in the top right to sort by price (high to low / low to high) or newest listings.

Filtering: The filter panel on the left allows you to narrow down results by distillery, region, stated age, type, or price range.

Register an account, complete onboarding, then browse listings. Click Bid asking price or Place a bid and follow the steps. Once you and the seller agree on price and handover, the offer becomes an order. You choose how to pay: directly to the seller, or with Buyer Protection, which holds your payment until the bottle has arrived and you have had time to check it. Buyer Protection is available on every listing from a verified seller.

Buyers may send an offer request or price suggestion. The seller can accept, decline, or counter. Each seller response must include a shipping estimate. When both agree, the offer becomes an order, paid the way the buyer chose.

A negotiation runs on a 48-hour clock, and any reply from either side resets it. If it goes 48 hours without activity it expires, and we remind whoever owes the response before that happens. What expires is the negotiation — the listing itself stays online. Once an offer is accepted it becomes an order; on a Buyer Protection order the buyer then has 48 hours to pay.

The total price consists of:

1. Agreed purchase price: the amount you and the seller agree upon
2. Buyer Protection fee, when the deal uses Buyer Protection: 3% of the agreed purchase price, covering holding your payment, secure payment processing, dispute handling and platform costs
3. Shipping costs: calculated by the seller based on your approximate delivery address

Example: you and the seller agree on € 200,00 for a bottle, shipping to your address costs € 25,00, and the deal uses Buyer Protection. The total is then:
€ 200,00 (bottle) + € 6.00 (Buyer Protection) + € 25,00 (shipping) = € 231.00

Yes. An account and completed onboarding are required to buy or sell. When you register, you confirm that you use WannaWhisky as a private individual, not as a business. Identity verification is a separate step: it is what lets a seller offer Buyer Protection, and it shows other members who they are dealing with.

WannaWhisky is currently available to people living in Belgium and the Netherlands. We plan to onboard additional countries in the future.

The seller is the contractual partner. WannaWhisky facilitates the transaction and offers Buyer Protection and dispute support, but the sale contract is between buyer and seller.

You choose when you make your offer: pay the seller directly, or use Buyer Protection on a listing from a verified seller. The seller cannot change your choice. More detail under Payment below.

A negotiation expires after 48 hours without activity from either side, so you are not left waiting indefinitely. Any reply resets that clock, and we send a reminder to whoever owes the response before it runs out.

If you have concerns about a listing or a seller’s behaviour, use the Report link on the listing to notify WannaWhisky. Once there is an order, use Something is wrong on the order page instead.

Before you buy, use the Report link on the listing. WannaWhisky will review your report and take appropriate action.

If you’ve already received the bottle and suspect it is counterfeit, report it from the order page before the seller is paid: on a Buyer Protection order, within 7 days of delivery. Include specific evidence or an expert assessment to support your claim. Our Issue Resolution page explains the steps.

A counterfeit that only comes to light after the seller has been paid can no longer be refunded through WannaWhisky, but your legal rights against the seller remain.

Recognizing counterfeit whisky can be challenging, but there are indicators to look out for, including inconsistencies in labelling, packaging, fill levels, and provenance. We’ve put together detailed guidance on our Authenticity page to help you assess bottles with confidence.

Start a negotiation from the listing, with Bid asking price or Place a bid. The negotiation page has a conversation with the seller, and once you agree it moves with the deal to the order page, so the whole exchange stays in one place.

We recommend keeping all communication on WannaWhisky. In a dispute we do not read that conversation, so if something you agreed there matters, include it in your account of the dispute.

Sellers must provide a shipping cost estimate during the offer/negotiation stage. Delivery times depend on the carrier chosen by the seller and the shipping distance.

Once the order is agreed, the seller ships the bottle and records the carrier and tracking code on the order page. If a seller goes quiet, say so from the order page — on a Buyer Protection order the payment is still being held at that point.

International purchases may incur customs duties or import taxes payable by the buyer.

The choice of carrier is up to the seller. WannaWhisky does not mandate a specific delivery service, but we strongly recommend that sellers use carriers that offer insured shipping and follow the carrier’s terms and conditions. This protects both parties in case something goes wrong during transport.

Yes. Once the seller ships, the shipment should include a tracking number which will be shared with you by email and in your order area.

Insurance comes from the carrier, not from WannaWhisky: agree with the seller that the parcel goes insured, and for what value. Buyer Protection adds something different — your payment is held until you have the bottle, so a parcel that never arrives is a dispute you can win rather than money already gone.

The maximum insured value depends on the carrier and service level chosen by the seller. WannaWhisky does not set a fixed insurance ceiling. This is determined by the carrier’s terms. If you’re purchasing a high-value bottle, we recommend confirming the insured value with the seller before completing the transaction.

Until the buyer receives the bottle, the risk is the seller’s. A bottle that breaks or is lost in transit is therefore a valid reason for a refund on a Buyer Protection order.

Whether the seller can recover the loss from the carrier depends on the carrier’s insurance and terms. We strongly recommend insured shipping where it is available, but it is not required, and many carriers insure glass, liquids or alcohol only partly or not at all. WannaWhisky cannot check how a bottle was packed, which makes careful packaging the most important protection.

If the seller offers it, yes. Sellers choose whether they accept an in-person handover, a delivery service, or both, and you agree which one applies while you negotiate.

An in-person handover has no carrier and no tracking: you both confirm on the order page that it took place, and you are expected to examine the bottle there. With Buyer Protection, the seller is paid 7 days after the agreed time of the handover, also if neither of you confirms it.

Every seller on WannaWhisky is a private individual, not a professional retailer. That means EU consumer law, including the right to withdraw from a purchase, does not apply to what you buy here:

• There is no 14-day right of withdrawal. A problem needs a valid reason, such as an item not as described, damaged or counterfeit.
• Buyer’s remorse, changed preferences, or finding a better deal elsewhere are not grounds for return.
• Sellers are expected to describe their items accurately and honestly, but are not held to the same obligations as commercial retailers.

A bottle must still match what was agreed, and your legal rights against the seller remain. Buyer Protection adds the certainty that the seller is only paid once you have had the bottle and time to check it. Read our Refunds, Returns & Disputes page for full details on what is and isn’t covered.

Commercial (B2C) selling on WannaWhisky will be introduced in the future. When professional sellers join the platform, buyers will benefit from broader consumer protections under EU law, including additional return rights and higher seller obligations.

We’ll share more details as this feature becomes available.

Commercial selling will be introduced in the future and will require specialized onboarding, including verification of alcohol licenses, business permits, and regulatory compliance. We’ll share more details about our vetting process as this feature becomes available.

When purchasing from a seller in another country, keep the following in mind:

• Shipping costs: international shipping is typically more expensive and may take longer. Confirm the cost and estimated delivery time with the seller during the negotiation stage.
• Customs duties and import taxes: depending on the countries involved, your order may be subject to customs duties, import taxes (such as VAT or excise duty), or other fees upon arrival. These costs are entirely the buyer’s responsibility.
• Packaging: international shipments require extra care. Review our packaging and shipping guidelines and discuss packaging with the seller.

WannaWhisky currently does not offer guidance or assistance in determining the applicability or amount of import-related costs.

Customs duties are taxes imposed by a country’s government on goods imported from abroad. Import taxes (such as VAT or excise duty on alcohol) may also apply depending on local regulations. These costs vary by country, product type, and shipment value.

As a buyer, you are responsible for any customs duties, import taxes, or other fees that may apply to your international order.

Customs duties and import taxes are typically collected by the carrier or customs authority upon delivery or before the package is released to you. You will usually be contacted by the carrier or a customs broker with payment instructions.

WannaWhisky does not collect, process, anticipate, assist, calculate, or otherwise deal with customs payments. For specific questions about applicable duties and taxes, we recommend consulting your local customs authority.

Two, and you choose between them when you make an offer: private payment, where you pay the seller directly (by bank transfer, in cash at the handover, or however you agree), or Buyer Protection, on every listing from a verified seller. The seller cannot change your choice, only decline the deal.

A private payment is settled directly between the two of you. A Buyer Protection payment is made on WannaWhisky by iDEAL or Bancontact — credit cards and PayPal are not available — and is held until 7 days after the bottle has arrived, unless you release it sooner.

That is what Buyer Protection does, without a separate escrow service. On a deal that uses it, you pay the purchase price, the Buyer Protection fee and the shipping on WannaWhisky. The payment is processed and held by Stripe, our payment provider, on WannaWhisky’s behalf, and released to the seller 7 days after you receive the bottle. If you report a problem before then, it stays held until the dispute is decided. If everything is in order, you can release it sooner with All good, release payment.

There is nothing to set up separately. Every listing from a seller who has verified their identity offers Buyer Protection, and you choose it when you make your offer.

If a valid problem is upheld in our dispute process (for example a bottle that never arrived, or one significantly different from the listing), the refund comes out of the payment we are holding. A full refund covers the purchase price, and the original shipping costs if the seller was at fault. Where the bottle was delivered, it goes back to the seller first. The Buyer Protection fee is not refunded. Report the problem from the order page and provide the evidence we ask for, such as photos and tracking.

A refund can only be paid out of a payment WannaWhisky is holding, so that route needs a Buyer Protection order. Where you paid the seller directly, report it from the order page all the same: we review it and record the outcome, but the repayment itself is between you and the seller.

Every seller on WannaWhisky is a private individual, so there is no right of withdrawal: returns based on buyer’s remorse, changed preferences, or subjective taste are not accepted. See our Refund & Return Policy page for the complete list of valid and invalid reasons.

If you believe you have valid grounds for a return, follow these steps:

1. Report the issue from the order page as soon as the bottle arrives, and with Buyer Protection within 7 days of delivery at the latest — answer “It arrived, but something is wrong” and describe what is wrong, what you think caused it, and what you want done about it. Add photos of the packaging and the bottle. Reporting it there keeps the evidence attached to the order.
2. WannaWhisky notifies the seller and requests their statement and evidence.
3. Both parties provide evidence. WannaWhisky reviews all submitted materials objectively and may request additional documentation. We do not read your conversation with the seller: if something you agreed there matters, include it in your account.
4. WannaWhisky issues a decision — full refund, partial refund/compensation, or no refund — with the reasoning in writing, on the order page and by email. There is one appeal per dispute, which either of you can make within 48 hours, with a reason; the decision on appeal is final.

For full details, see our Refund & Return Policy page.

Photos of the parcel on arrival, of the unpacking and of the bottle; tracking and delivery proof; and any other relevant documentation. We do not read your conversation with the seller, so if something agreed there matters, put it in your account of the dispute. For non-delivery claims, tracking and the carrier’s confirmation are particularly important.

If the seller was at fault, for example with a wrong, damaged or misdescribed bottle, the seller bears the cost of the return shipment, and the decision states how it is reimbursed. In other cases where a return is agreed, the buyer pays for it.

The buyer packs the return as carefully as the seller packed the original, photographs the bottle before sending it, and keeps the proof of shipment. Insured shipping is recommended where it is available, but not required.

For full details on return shipping requirements, see our Refund & Return Policy page.

The decision says when. Where a full refund is decided for a bottle that was delivered, you send the bottle back first, packed as carefully as any other shipment, and the refund is paid once the seller has confirmed that it is back. Where nothing has to be returned, the refund follows the decision.

Refunds are processed within 3–5 business days once those conditions have been met.

Depending on your payment method, it may take additional time for the amount to appear in your account.

The purchase price and original shipping costs (if the seller was at fault) are refundable. The Buyer Protection fee is non-refundable.

Buyer Protection is a way to pay: you pay through WannaWhisky, and we hold the payment until you have the bottle and have had time to check it. You choose it per deal, on any listing from a verified seller. You either receive the bottle as described, or your purchase amount is refunded if a valid issue arises.

It protects the seller too: the buyer has paid before the bottle is shipped or handed over, and a buyer who knows the money is safe is more willing to go ahead.

Buyer Protection also covers dispute resolution. If something goes wrong, WannaWhisky reviews evidence from both parties and makes a decision, with the reasoning in writing. There is one appeal per dispute, which either of you can make. See our Buyer Protection page for full terms.

From the moment you pay until the seller is paid, 7 days after you receive the bottle. The days run from the delivery date you give when you confirm receipt, or from the agreed time of an in-person handover. During this time we hold the payment, and you can report a problem from the order page.

If you never confirm a shipped delivery, the seller is paid 14 days after the shipment date they confirmed, unless you have reported a problem. That does not give you longer to inspect the bottle: the 7 days still run from the day it arrived, and in a dispute we may ask both of you for evidence of when it was delivered.

If everything is in order, you can end it sooner with All good, release payment, once you have confirmed receipt or, after an in-person handover, once you have both confirmed it. The seller is paid straight away and you can no longer open a dispute on that order, so do this only when you are confident the order was fulfilled correctly.

Once the seller has been paid, WannaWhisky no longer holds any money and cannot refund it. Your legal rights against the seller remain, and we can mediate where possible.

The Buyer Protection fee is 3% of the agreed purchase price of the bottle. It is calculated solely on the bottle price. Shipping costs are not included in the calculation. It is shown in the negotiation as soon as you choose Buyer Protection, and again before you confirm payment.

Buyer Protection ensures either (1) you receive the bottle you ordered, or (2) your purchase amount (and shipping cost) is refunded if a covered issue is validated. Covered issues include receiving the wrong item, items significantly different from the listing, shipping damage, incomplete orders, suspected counterfeits, and seller misconduct.

The Buyer Protection fee itself is non-refundable and is not included in refunds. See our Buyer Protection terms for full details.

No. Buyer Protection is not a product warranty. Every seller on WannaWhisky is a private individual, so the consumer law that applies when you buy from a shop, including the right of withdrawal, does not apply here. What counts is whether the bottle matches the listing and what you agreed: if it does, the sale stands.

If it is not as described, damaged, or otherwise problematic, you’re covered by the dispute process until the seller is paid, 7 days after delivery. Subjective preferences, buyer’s remorse, or issues unrelated to listing accuracy are not covered. After the payout, your legal rights against the seller remain.

If a full refund is decided through the dispute process, you’ll receive the purchase price, and the original shipping costs if the seller was at fault, once the seller has confirmed that the bottle is back. The Buyer Protection fee is not refunded. The return shipment is paid by the seller if they were at fault, and otherwise by you.

Returns are only approved for valid reasons as outlined on our Refund & Return Policy page. Buyer’s remorse or changed preferences are not valid grounds for a return.

An account is required to buy or sell whisky on the platform. Registration also gives you access to features like saving listings, talking to buyers and sellers, and following your negotiations and orders.

Onboarding tells us how to reach you and where a bottle would go. Verifying your identity is a further step, and the one that lets you offer Buyer Protection on your own listings. WannaWhisky is currently available to people living in Belgium and the Netherlands.

Visit your account profile page to view and edit your information. Some details (such as your display name and preferences) are managed directly on WannaWhisky, while private information like your phone number, billing address, and banking details is managed through Stripe’s secure dashboard. Your profile page will guide you to the right place for each type of information.

You can change your password via your account profile page. Follow the password change option in your account settings. If you’ve forgotten your password, use the “Forgot password” link on the login page to reset it.

You can delete your account yourself, with Delete account on your account profile page. It cannot be done while an order is in progress, for example while a parcel is on its way; open negotiations end automatically. After deletion, your personal data will be handled in accordance with our Privacy Policy and applicable retention periods.

Keeping communication on-platform is important for several reasons:

• One place for the deal: the conversation moves from the negotiation to the order, so what you agreed is there to look back on. In a dispute we do not read it: if something agreed there matters, include it in your account.
• Fraud prevention: communicating through WannaWhisky helps protect both parties from scams and fraudulent offers.
• Buyer Protection: transactions arranged outside the platform are not covered by WannaWhisky’s Buyer Protection.

We strongly recommend conducting all negotiations, agreements, and communications through the platform.

Creating and publishing listings is free. There is no limit to the number of listings you can create. WannaWhisky charges a seller commission of 3% of the item price on a successful sale, withheld automatically from the payout. It applies only where WannaWhisky handles the payment — that is, on a Buyer Protection deal.

The Buyer Protection fee (3% of the item price) is paid by the buyer, not the seller.

A listing stays online for about six months. A week before it ends, we email you. From a month before, you can extend it by 90 days with one button, on the listing page or in your listings overview, and again in the last month after that. A listing that is not extended is removed when it ends. To sell the bottle after that, list it again: the catalogue search on the create form fills in most of the details. You can also delete a listing at any time, which removes it immediately.

When a listing results in a successful sale, its availability is updated automatically.

There is no limit. Private sellers can create as many free listings as they’d like.

Yes, but listings must be added one by one. Bulk listing is currently not available. Each bottle gets its own listing with individual photos, descriptions, and pricing. This ensures buyers have clear, accurate information for every item.

Register, then use the Create listing form. Start by uploading clear photos of the bottle: we read them and pre-fill the listing details for you, and your photos become the listing images either way.

On the details step you fill in whatever the photos did not settle — and there are three shortcuts if you want them. Type the bottle name under Already in our catalog? to pull the brand, series, title and whisky type from a bottling we already know. Use Check available info beside the barcode. Or simply type the details in yourself. Then add the condition grade and an honest description, and follow our packaging and shipping guidelines to improve buyer confidence.

WannaWhisky uses a standardized condition grading system to help buyers understand the state of a bottle. When creating a listing, select the grade that most accurately reflects your bottle’s condition. Full descriptions of each grade are available on our condition grades page.

Be honest and thorough. Accurate condition grading builds buyer trust and helps prevent disputes.

Pricing is entirely up to you as the seller. Our price suggestions guide explains the pricing options and how the negotiation runs, and the appraisal guide covers how to read a bottle’s market value. You can also compare similar bottles on WannaWhisky and in our magazine articles.

Keep in mind that a bottle’s value depends on factors like rarity, age, distillery reputation, condition, and current market demand.

You can edit or delete your listings from your seller dashboard and the listing itself. Edits take effect immediately. Deleting a listing removes it from the platform right away.

Note that listings with active offer requests will immediately terminate those requests. Accepted offers are considered orders. Deleting a listing does not cancel an order; you are still expected to fulfill any related orders.

The process works as follows:

1. Offer: a buyer sends an offer or price suggestion on your listing. You have 48 hours to accept, decline, or counter (including a shipping estimate), and any reply from either side resets that clock.
2. Agreement: once you both agree on price and handover, the offer becomes an order. The buyer chooses how to pay: with Buyer Protection, they have 48 hours to pay on WannaWhisky, and you hand over or ship only once the payment is held; with a private payment, the two of you settle it between yourselves.
3. Handover: you hand the bottle over in person, or ship it and record the carrier and tracking code on the order page. Take the required photos before and during packing either way.
4. Inspection: with Buyer Protection, the buyer has 7 days after delivery, or after the agreed time of an in-person handover, to report a problem.
5. Payout: on a Buyer Protection order you receive the agreed purchase price plus shipping costs, minus the seller commission, transferred to your connected payout account when those 7 days have passed, or sooner if the buyer releases the payment. If the buyer never confirms a shipped delivery, you are paid 14 days after the shipment date you confirmed. With a private payment you have already been paid directly, and WannaWhisky takes nothing.

You’re not obligated to accept an offer if you have concerns: decline it, or let the negotiation expire. Once there is an order, use Something is wrong on the order page if a problem arises. For anything else, write to info@wannawhisky.com.

We recommend keeping all communication on WannaWhisky, so that what was agreed stays with the deal.

To protect the privacy of all users and to reduce the risk of off-platform fraud, WannaWhisky does not share users’ email addresses. All communication happens in the conversation on the negotiation and order pages, which keeps it with the deal it belongs to.

The seller commission is withheld automatically at the moment of payout, so it applies where WannaWhisky handles the payment. You only pay it when a sale completes — there is no upfront cost for listing or for receiving offers.

If no sale takes place, no seller commission is charged. The fee is only applied when a transaction is completed and the payout is processed. Expired, cancelled, or declined offers incur no costs for the seller, and neither does a full refund after a dispute: without a payout, there is no commission.

We’ve put together detailed packaging and shipping guidelines to help you send bottles safely. Please read our packaging and shipping guide before shipping.

Key recommendations:

• Use a carrier that offers insured shipping and follow their terms and conditions.
• Package bottles securely with appropriate protective materials.
• Take photos of the bottle before packaging, during packaging, and of the shipping label.
• Submit the tracking code on the platform after shipping.

Proper documentation and insured shipping protect you if anything goes wrong during transport.

You can’t yet: WannaWhisky is currently for private individuals only, and everyone who registers confirms that they are not using it as a business. Commercial (B2C) selling will be introduced in the future. This will require specialized onboarding, including verification of alcohol licenses, business permits, and other regulatory requirements. We’ll share registration details and eligibility criteria as this feature becomes available.

Pricing structures for commercial sellers will be announced when B2C selling is introduced. These may differ from the current private seller fee model. We’ll provide full details when this feature launches.

Listing creation for commercial sellers will be part of the dedicated B2C seller experience, which is currently under development. The process will be similar to private seller listings but with additional features suited to professional sellers. Details will follow when this feature becomes available.

Listing management tools for commercial sellers will be introduced alongside the B2C selling feature. We’ll share details on editing, deleting, and managing commercial listings when this feature launches.

Yes. WannaWhisky takes the protection of your personal data seriously and uses appropriate technical and organizational measures, including encrypted connections (TLS/SSL), access restrictions, strong passwords and two-factor authentication where possible, regular software updates, and periodic backups.

Most sensitive information — such as your banking details and identity verification data — is not stored by WannaWhisky but processed directly by Stripe as an independent payment provider. For full details, see our Privacy Policy.

WannaWhisky only shares personal data with third parties when necessary for the performance of the service or to comply with legal obligations. This includes our payment provider (Stripe), hosting provider, email service provider and analytics provider.

Data is never sold to third parties. Processing agreements are in place with all parties that handle your data, and there is no transfer outside the EU/EEA unless appropriate safeguards are provided. For full details, see our Privacy Policy.