Safety and Security
Staying safe when buying or selling whisky online
Most transactions on WannaWhisky take place between users who never meet in person. Applying common-sense safety habits is important whether you are buying or selling.
Safety and security guidelines
Keep all communication within WannaWhisky
Avoid moving conversations to private email, messaging apps, or social media. Staying within the platform allows:
- The conversation stays attached to the negotiation, and then to the order, so what was agreed is still there to read back. Our staff do not read it: in a dispute, include anything agreed there in your account
- Message bodies are encrypted at rest, and destroyed with the negotiation or order they belong to
- A new account cannot message anyone for its first 24 hours, and nobody can send more than 20 messages an hour to the same person
- Messages are scanned for attempts to move a payment off the platform. A match tells our team which deal it was on and which words matched, never what was written, and it never blocks a message
Be cautious with unusual requests
Requests that should raise suspicion include:
- Offers to complete payment outside the platform
- Requests to ship before payment
- Pressure to make rushed decisions
If something feels suspicious, stop and contact WannaWhisky support.
Use Buyer Protection
Holding the payment protects both parties:
- Buyers pay only once both sides have agreed the deal.
- Sellers ship only after WannaWhisky confirms payment.
- The money stays held until 7 days after delivery, so the buyer has time to report a problem.
This reduces risk, but it does not eliminate all risk. Both buyers and sellers must remain attentive and responsible.
Inspect listings carefully
Review photos, descriptions, and pricing. Check for inconsistencies or signs of tampering. When in doubt, ask for clarification.
Protect your personal information
Share only the information needed to complete the transaction:
- Shipping address
- Legal name (for delivery)
Do not disclose extra personal details if not strictly necessary. WannaWhisky takes measures to ensure your personal data cannot be accidentally shared or leaked — but you must still exercise caution in what you choose to share with other users.
Let us know when something feels wrong
If you feel uncomfortable, encounter suspicious behaviour, or simply have doubts, reach out to WannaWhisky. Every listing has a Report button. We can review the situation and advise on next steps.